Support centre

Start with the right information.

Email is the official support channel. Describe what happened, which portal you were using, and what you expected to happen. Response times may vary during peak registration and competition periods.

01

Account access

Help with login, account status, portal access, or password issues for authorised Games personnel.

02

Registration & verification

Report problems with participant registration, NIN verification, document uploads, sports, events, or role selection.

03

Accreditation

Request corrections to accreditation details, card previews, participant photographs, or public QR verification profiles.

04

Results & medals

Flag an event result, medal standing, participant match, or record-centre issue for review by the appropriate officials.

Contact support

Send us an email

For technical help, account enquiries, feedback, accessibility issues, or participant record corrections, contact:

hakeem.hoossayn@gmail.com ↗
Include when relevant
  • Your name and authorised role
  • The portal and page where the issue occurred
  • The participant’s accreditation ID
  • A screenshot and the exact error message
  • The approximate date and time of the issue
Protect your information

Never email a password, full NIN, authentication token, or full identity document.

Privacy & data requestsUnderstand how participant information is handled.
Read the privacy policy ↗